Payment failed?

Did your payment fail or are you experiencing problems completing your order? No worries, we are happy to help.

Amount deducted but not processed in your order?

Please contact us by email and include a screenshot or photo of your payment. This helps us check the payment quickly.

Payment not deducted?

In that case we have not received the transaction. Log in to My Account, go to your order and select Pay to try the payment again.

Still experiencing problems?

Try refreshing the page (F5 or CTRL + F5). If it still does not work, please feel free to contact us.

👉 Please note that some payment methods may have a small processing delay.

 

Sections: Customer Service, Payment, Contact